6 replies to this topic

[snixon]

Hello all: I can not get apup to run with out the above error. I can get it to run with no errors if I do not run the XP SP3 update option. Firewall is turned off and anti-virus has not yet been loaded. Any Ideas?

Here is the log file (slightly edited)
APUP Has Started

Operating System: English (1033) Windows XP Professional Service Pack 3
Current Locale: English - United States / Non-Unicode Default: English - United States
Starting APUP From: C:\Documents and Settings\Deskadmin\Desktop\apup\apup
Date & Time: 19-Nov-2008 16:47 UTC Offset: -8

***Downloading/Processing Releases.list***

List file HTTP location: http://www.autopatch...m/releases.list

***Releases.list Processed: Waiting for User Input***

The Following Releases have been Picked:
apup.script
apengine.script
autopatcher_xp_sp3_enu_0811d.script

***Running Any Pre-Cleanup Routines***


***Starting Detection Routine Phase***
Missing file C:\Documents and Settings\Deskadmin\Desktop\apup\apup\modules\Tweaks\__Functionality\AddRemovePrograms_x86_enu.apm
Missing file C:\Documents and Settings\Deskadmin\Desktop\apup\apup\modules\Tweaks\__Functionality\AddRemovePrograms_x86_enu.apm_files\AddRemovePrograms.apf
Missing file C:\Documents and Settings\Deskadmin\Desktop\apup\apup\modules\Tweaks\__Functionality\AddRemovePrograms_x86_enu.apm_files\Undo_AddRemovePrograms.apf

etc., etc., etc.
<SNIP really long section>

Missing file C:\Documents and Settings\Deskadmin\Desktop\apup\apup\modules\Tweaks\__Functionality\TurnOnNumLock_x86_files\Undo_TurnOnNumLock.apf
Item AutoPatcher Tweaks Functionality is missing. Adding its download to the queue.
--Adding http://www.autopatcher.com/releases/englis...ty_xp_x86.zip--

***Downloading Releases***

Files to be Downloaded: 1
windows_tweaks_functionality_xp_x86.zip: 200 ctlwinsckdownloader component failure

Download error: C:\Documents and Settings\Deskadmin\Desktop\apup\apup\temp_bin\windows_tweaks_functionality_xp_x86.zip
File does not exist!!!

***Processing Cleanup Routines***

Unable to unzip file C:\Documents and Settings\Deskadmin\Desktop\apup\apup\temp_bin\windows_tweaks_functionality_xp_x86.zip: File is Missing!!!

[James]

Hi snixon,

Thanks for posting your log-file. Although you have "Firewall is turned off and anti-virus has not yet been loaded." there is still something blocking APUP from running properly. This is shown by:

Quote

windows_tweaks_functionality_xp_x86.zip: 200 ctlwinsckdownloader component failure

This means that either something is blocking APUP's access to the helper files in the SYSTEM32 folder, or is blocking APUP form complete internet access. If you have Agnitum Outpost firewall, for example, then turning it off is not sufficient -- it will still block APUP.

Can you (1) confirm that Internet Explorer can access the Internet directly and (2) let us know what Firewall / Anti-Virus / Anti-spyware or Anti-malware programs you are running?

--

[anceltu]

WindowsXP-KB951830-x86-ENU.exe: 408 - Request Timeout

Download error: E:\apup\modules\windows_components.apm
File does not exist!!!

Download Error: E:\apup\modules\NonCritical\KB951830_xp_x86_enu.apm_files\WindowsXP-KB951830-x86-ENU.exe
File size does NOT match. Expecting 620072, but found 1173!!!

[James]

anceltu,

It looks like you are having problems with your internet connection:

Quote

WindowsXP-KB951830-x86-ENU.exe: 408 - Request Timeout

Microsoft's servers can maintain 1.5 million simultaneous connections so the problem is at your end, not with Microsoft.

That internet connection problem is probably why you have not downloaded windows_components.apm as well.

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[snixon]

This is a brand new install, I do not have any thing other than XP pro SP3 installed. But let me check that.
The only firewall is a hardware firewal and it is set up to allow any internal requests to the internet.

I will try disabling the Firewall services.

James, on Nov 20 2008, 12:45 AM, said:

Hi snixon,

Thanks for posting your log-file. Although you have "Firewall is turned off and anti-virus has not yet been loaded." there is still something blocking APUP from running properly. This is shown by:


This means that either something is blocking APUP's access to the helper files in the SYSTEM32 folder, or is blocking APUP form complete internet access. If you have Agnitum Outpost firewall, for example, then turning it off is not sufficient -- it will still block APUP.

Can you (1) confirm that Internet Explorer can access the Internet directly and (2) let us know what Firewall / Anti-Virus / Anti-spyware or Anti-malware programs you are running?

--

[James]

snixon,

Thanks for the reply.

A properly configured hardware firewall will not block APUP. If it is configured "to allow any internal requests to the internet" (which is actually the default configuration for home routers with a built-in firewall) it should work OK. We may have to look elswhere.

A Windows XP fresh install will work with APUP straight away. There's no need to reconfigure services. There's no need to turn off the Windows XP firewall.

What I don't understand at the moment is why you are stalling on a single file. As you probably already know from your log-file (and assuming that you just shortened the one section when posting) all the missing files are in one .Zip file. That means that you have successfully downloaded several hundred MB successfully. Yet there is nothing special about windows_tweaks_functionality_xp_x86.zip. It's a normal Zip file, it exists and is accessible on the server (I've just checked again today) and it hasn't changed for about a year.

Does the problem persist if you UNselect eveything in APUP, except for the XP release? In other words UNselect apup and apengine.

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[James]

Berde,

Thank you for posting your log-file.

Your log-file shows that you are downloading the AutoPatcher Português release so your post has been moved.

Please refer to the AutoPatcher Português forum.
You will find your post in this topic.

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