46 replies to this topic

[mariner]

thanks Cristiano,
my speedtouch router does have a build in dsl modem. I logged into the modem and switched off the firewall.
Than apup.exe. Still the same error.
mariner

[Cristiano]

so, you still have an firewall and no direct ic. sometimes, you are able to see the route of your browser by opening an command prompt and just typing like this:
tracert www.autopatcher.com

as result, you will get something like this:

tracking route for autopatcher.com [208.43.166.248]

  1	<1 ms	<1 ms	<1 ms  10.0.0.2 -> our proxy
  2	 *		*		*	 Time out -> our modem. and as you can see, i'm unable to reach it

the next jumps should be over internet. and, also you can see, i'm behind 2 things that acts like firewalls and i'm unable to run apup even if i try make some sort of tunneling. just try do the same. it can help you to track where is the issue that is blocking apup

[]s

[mariner]

Thx Cristiano,
tracert is not recognised as a command. I know their is an other command, but I cannot think of it.
pls advise
mariner

[Cristiano]

pal, tracert is part of several OS's, including windows xp. to this command not work, there's only 2 possible things: 1 - this command was removed from windows (nlite?); 2 - you mistyped . i believe that you may find a dozen of similar tools like that around the web. ping doesn't help for that.

but still, that tool only will tell the basic thing that we are trying to tell you: you don't have an direct IC. neither i have it at home, but certain configs at my router bypass that issue. but the same thing isn't true for all routers, that may act also an firewall and you even know it

[]s

[mariner]

I am sorry I did not mean to offend you, but when I use the cmd prompt and write : tracert www.autopatcher.com I recieve in the cmd the message : tracert is not recognised as an internal or external command.

But I get this message with every genuine command. So something is very wrong, but what???
I used it on another laptop with winxp and there I had no problem.
pls help.
mariner

[Cristiano]

well, if you can't run genuine commands, obviously this is being blocked in some way. right now, i'm thinking that the windows that you are running had ripped off several components (that can be done with nlite). that it's pretty common with home-made windows and/or pirated versions of windows. but that isn't really a problem, because you may grab tracert.exe from any other windows (same version, please). this file is located under c:\windows\system32 . the easy way: just copy it over your local network or even with any other storage device

just an hint: try search for tracert.exe under c:\windows\system32 in that machine. if the file is in there and isn't working, problem. your issue can be deeper. maybe some viral infection or something has corrupted your system

by the way, i didn't born speaking english. sometimes, i just wrote also i could say the same thing in my own language, but in certain cases, some sentences can be written in the wrong form. so, no offence taken

[]s

[mariner]

OK thanks,
I did find tracert.exe in system32. But as soon as I tried to execute it i, I see a quick flash of the cmd and than nothing.
What dies this mean?
What can I do about it?
mariner

[Cristiano]

tracert isn't an graphic app, it is an txt tool. due that, you can't run it from windows, you may require open an command prompt to run it or, at least, do an .bat or .cmd file with this inside:
tracert www.autopatcher.com > result.txt

the > command will redirect the result to an txt file, named result.txt. the file will be in the same folder where you you run the .cmd file or even the tracert command himself. attached to this post is the .cmd file that will do the job. with that, you will just require unzip it in the folder where is tracert

still, this command only will show to you the route to our site, allowing you discover if there's something between your machine and internet

by the way, it may take a few minutes to complete all the jumps

[]s

[_def_x_]

mariner said:

I am sorry I did not mean to offend you...

Cristiano said:

by the way, i didn't born speaking english...but in certain cases, some sentences can be written in the wrong form.

You're not alone here mariner, when I first started reading some of Cristiano's posts and would see the word "pal" I would wonder
what might I had said to make him mad - but I soon realized it is simply his way of speaking and nothing more.

It is true in some countries, the US included, when someone addresses another and uses the word "pal" it can be looked at as saying -
"hey dummy, why aren't you listening to me!" This is not how Cristiano uses the word.

mariner said:

But I get this message with every genuine command. So something is very wrong, but what???

Back to the environment - variables: Environment Variables: Windows XP

The path or "environment variable" should be set during the installation of Windows XP. If you do have the exe files but no
path set to run them via "cmd", this could be due to a "hacked-up" XP disk ie: tinyxp, nlited to death, or...?

The link above should provide a way to reset the path if the path should be missing - it is explained in detail. If after resetting the
path to tracert.exe you still can't run it - you have bigger problems. If you do own a "legit" and "complete" XP install CD you may
want to reinstall XP, but don't do anything that drastic just yet.

Mike

[mariner]

Ok thanks Cristiano and Mike,
I have solved the problem with my cmd prompt. The Path was corrupt, I put in the right path and now tracert etc is working.
Apup however gives the same error.


Here the trcer result:



Tracing route to autopatcher.com [208.43.166.248]

over a maximum of 30 hops:



1 7 ms 99 ms 99 ms speedtouch.lan [192.168.1.254]

2 10 ms 10 ms 10 ms a80-100-32-1.adsl.xs4all.nl [80.100.32.1]

3 10 ms 9 ms 9 ms 0.ge-0-3-5.xr3.3d12.xs4all.net [194.109.7.37]

4 10 ms 10 ms 10 ms 0.so-7-0-0.xr1.tc2.xs4all.net [194.109.5.14]

5 46 ms 217 ms 15 ms po1.ccr01.ams03.atlas.cogentco.com [195.69.144.124]

6 10 ms 10 ms 10 ms te9-2.3494.ccr02.ams03.atlas.cogentco.com [130.117.48.241]

7 92 ms 93 ms 115 ms te4-2.ccr02.ymq02.atlas.cogentco.com [154.54.0.74]

8 115 ms 114 ms 115 ms te8-7.ccr01.ord01.atlas.cogentco.com [154.54.28.1]

9 136 ms 224 ms 221 ms te3-4.mpd01.mci01.atlas.cogentco.com [154.54.7.185]

10 138 ms 137 ms 138 ms te4-4.mpd01.den01.atlas.cogentco.com [154.54.24.81]

11 148 ms 148 ms 147 ms te4-2.ccr01.slc01.atlas.cogentco.com [154.54.0.42]

12 308 ms 220 ms 198 ms te4-2.ccr01.smf01.atlas.cogentco.com [154.54.1.101]

13 292 ms 204 ms 241 ms te4-1.ccr01.sea01.atlas.cogentco.com [154.54.27.25]

14 324 ms 234 ms 220 ms te4-4.ccr01.sea02.atlas.cogentco.com [154.54.3.146]

15 161 ms 161 ms 160 ms 38.104.126.70

16 332 ms 176 ms 218 ms border1.t8-1-bbnet2.sef003.pnap.net [63.251.160.85]

17 184 ms 184 ms 184 ms te1-1.cer01.sea01.seattle-datacenter.com [63.251.162.74]

18 184 ms 255 ms 196 ms po01.fcr01.sea01.seattle-datacenter.com [67.228.118.134]

19 184 ms 183 ms 183 ms lancelot.contrasthost.com [208.43.166.248]



Trace complete.


I understand about the laguage issue.No problem. I am Dutch and my written english is also a little weak.

mariner

[Cristiano]

gUiTaR_mIkE, in here, the word "pal" has the same meaning than "job parner". but noted. but thanks that bad translation to movie translators. very often, they change the meaning of the sentence by replacing an word that may have an bad connotation with another thing. due that, i didn't know that this expression could have the same meaning than an bad expression. i'm sorry, that will not happen again. by the way, according to google translator (i don't have any webster in here, sorry):
word: pal
portuguese translations:
1. amigo (friend)
2. camarada (comrade)

edit:

mariner, also you can see by your tracert log, takes 1 7 ms to the command reaches your dsl modem. in an direct IC, that takes something like >1ms. so, surely something between your machine and dsl modem is acting like an proxy, analyzing and routing. but routing with an firewall and locking apup. surely, this issue is related to something in your machine.

[]s

[_def_x_]

Quote

portuguese translations: 1. amigo (friend)

Cristiano, I know you mean friend when you use the word pal, so please do not change your use -
it is not necessary, I like pal.

Mike

[mariner]

surely something between your machine and dsl modem is acting like an proxy, analyzing and routing. but routing with an firewall and locking apup. surely, this issue is related to something in your machine.



Ok thanks,
but how do I find out where in the firewall apup is blocked? I have only 1 firewall woking : GData. The router firewall is switched off temperarely. And for Gdata I have made a allow rule for apup.
I don't know what to do else.
mariner

[Cristiano]

well, it could be some sort of gdata process, that it's hidden or it could be some default behavior of your router. i had one once that used to reboot every single time that you was trying an voice call in msn, due an default behavior. the problem is find the issue. even disabled, some process still are active. even at security mode, some anti-virus still load. the same thing with some firewalls. but even in that situation, most of the processes will be closed, resuming the search. i really doubt that this will do any difference, but if you wish try it anyway, just reboot your machine. during the boot process (just after the memory test), press F8. if you press it in the wrong time, it will lead you to an boot device selection (at least, in some motherboards). but if pressed at the right time, it will present you with some boot options. select "secure mode with network" (you will require network to reach internet).

because most of the windows processes will be closed (i'm unsure about certain features of windows home networking, that it's active in your system), you at least may learn if the issue is related to gdata or if it is related to something else

by the way, silly me... i was forgetting that i can test if gdata is an issue . i have at home an small network too and i too have an router (except by the wireless feature). at this site, i was able to find trial versions for gdata products, but only the 2010 version. the trial is for 30 days, but i will require 1 day only. i wasn't going home for lunch, but i'm thinking that i'm lacking some cooking time and i will lunch at home for a couple of weeks, at least. G Data InternetSecurity 2010 (that shall be very similar to yours) has about 245MB. so, i will download that into my spare machine, while i'm doing an full ghost of my system and then i will restore an clean image of my system. that means windows xp sp3 and the drivers for my system, only. then, i will install gdata into that system and i will try run apup. if this works, gdata may be clear of it and the search for the issue can be restricted to:
1 - your router;
2 - something in the configuration of your home network

but my lunch time is short and the download will take some time, so i just will be able to finish the test tonight.

edit: forget about the 17ms by some time. right now, while i'm downloading gdata total care 2009, that i was able to find at softpedia, i'm getting the same tracert time to my router. the backup of my spare machine is already done and also the clean ghost image for that machine is already in place, waiting for the download finish. it will take at least 20 minutes more, but i'm not sure if i will be able to stay at home for that long

[]s

[mariner]

Many thanks,
your last reply triggered something in me, one word: safemode.
So I restarted windows in the safe mode and while I am writing this thread on my MBP, on my desktop windows is downloading its updates via apup.exe.
I know this is only a kind of bypass solution,but it is working!
I have no problem to continue working on a permanent solution (windows in normal mode)
I can understand it that you may be a little bit fedup with it.
So I will await your latest effort posted in your last thread. But I can live with the safemode solution.
mariner

[Cristiano]

safe mode works because several windows resources are down. now, the job will be track if the issue is related to your firewall or some windows service... i was unable to perform the test with gdata during my lunch time because i was almost late for my job. but everything is in place and the download shall be ended by now. at night i will work on it.

just an silly question: when you was configuring your home network, you did that with the home network wizard? sometimes, that tool can do that too. if this is the case, it's very easy to undo the mistakes that this tool does, but all your home network configuration will be lost and you will be required to do it by hand (that is the way that i do)

and, by the way, gdata was active during safe mode?

[]s

[_def_x_]

@mariner

Can you get a screenshot of the services running in a "normal" boot process and then do the same while in "safe mode"?

You may need to do the same here as with tracert.

"Start" - "Run" - services.msc

Or...

Make a note of all services running ie; Started while in normal mode and then while in safe mode see which services have
been shut down ie; Stopped, it may also show as Disabled. It is likely one of these services that have been Stopped that
is the offender.

Generic Example:

Service Name-------------Normal Mode------------------Safe Mode
gdata.exe------------------Started------------------Stopped/Disabled

[mariner]

Cristiano and Mike thanks.
It was done manually on the desktop and Apple had its own way of configuring the MBP. Anyhow I did not use the wizard.
I can't remember for sure if Gdata was on in safemode. Believe it was off. Check it out tomorrow,my desktop is off at this moment. Will check out the services too.
mariner

[Cristiano]

mariner, my friend, gdata has and doesn't has issues with apup. by default, it has, with everything turned on (without updates, because i'm unable to do it in trial mode), at first run, gdata has blocked apup. then, i did the allow rule, going through those steps:
1 - open gdata main control. for the version that i've tried, it was done by right-clicking the G icon at tray and selecting "start gdata total care";
2 - hit firewall, rule sets;
3 - highlight "direct internet connection" and double-click it;
4 - choose:
4.1 - "allow or deny access to an specific application" and hit "next";
4.2.1 - for path, find the folder where is apup and select it;
4.2.2 - for direction of connection, choose "in/outbound connection" and hit "next";
5 - for the question "do you want to allow or deny access", answer "allow" and hit "finish".

after that, issue solved.

by the way: without that rule, disable firewall didn't worked. apup was still blocked. so, surely, gdata firewall isn't disabled at all even if you choose disable firewall.

another thing: gdata is disabled when you run windows in safe mode, with network active. due that, even without an rule, apup worked.

problem: if you did the rule and it didn't worked at first time, then the issue is surely related to an windows service. the problem will be find it...

now, restore my ghost...

[]s

[mariner]

Cristiano/Mike thank you,
First: in safemode GData is not running.
Now I have 2 copies of procesexplorer reports on running processes safemode and normal mode.

1st : safemode :
Process PID CPU Description Company Name
System Idle Process 0 100.00
Interrupts n/a Hardware Interrupts
DPCs n/a Deferred Procedure Calls
System 4
smss.exe 664 Windows NT Session Manager Microsoft Corporation
csrss.exe 724 Client Server Runtime Process Microsoft Corporation
winlogon.exe 748 Windows NT Logon Application Microsoft Corporation
services.exe 800 Services and Controller app Microsoft Corporation
svchost.exe 972 Generic Host Process for Win32 Services Microsoft Corporation
NMIndexStoreSvr.exe 368 Nero Home Nero AG
NMBgMonitor.exe 424 Nero Home Nero AG
svchost.exe 1020 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1148 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1184 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1304 Generic Host Process for Win32 Services Microsoft Corporation
aawservice.exe 1620 Ad-Aware 2007 Service Lavasoft AB
lsass.exe 812 LSA Shell (Export Version) Microsoft Corporation
explorer.exe 1580 Windows Explorer Microsoft Corporation
procexp.exe 880 Sysinternals Process Explorer Sysinternals - www.sysinternals.com



2nd normalmode:

Process PID CPU Description Company Name
System Idle Process 0 99.23
Interrupts n/a Hardware Interrupts
DPCs n/a Deferred Procedure Calls
System 4
smss.exe 872 Windows NT Session Manager Microsoft Corporation
csrss.exe 932 Client Server Runtime Process Microsoft Corporation
winlogon.exe 956 Windows NT Logon Application Microsoft Corporation
services.exe 1000 0.77 Services and Controller app Microsoft Corporation
svchost.exe 1184 Generic Host Process for Win32 Services Microsoft Corporation
NMIndexStoreSvr.exe 3512 Nero Home Nero AG
rapimgr.exe 3548 ActiveSync RAPI Manager Microsoft Corporation
svchost.exe 1232 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1328 Generic Host Process for Win32 Services Microsoft Corporation
wuauclt.exe 3880 Windows Update Automatic Updates Microsoft Corporation
svchost.exe 1480 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1580 Generic Host Process for Win32 Services Microsoft Corporation
spoolsv.exe 1748 Spooler SubSystem App Microsoft Corporation
svchost.exe 1840 Generic Host Process for Win32 Services Microsoft Corporation
aawservice.exe 1872 Ad-Aware 2007 Service Lavasoft AB
schedul2.exe 1888 Acronis Scheduler 2 Acronis
AVKProxy.exe 1904 G DATA AntiVirus Proxy Service G DATA Software AG
AVKService.exe 1924 G DATA InternetSecurity Scheduler Service G DATA Software AG
AVKWCtl.exe 1948 G DATA AntiVirus Monitor Service G DATA Software AG
DkService.exe 1992 Diskeeper Service Diskeeper Corporation
Matrox.PowerDesk.Services.exe 360 Matrox PowerDesk Services Matrox Graphics Inc.
svchost.exe 444 Generic Host Process for Win32 Services Microsoft Corporation
XobniService.exe 524 XobniService Xobni Corporation
alg.exe 2180 Application Layer Gateway Service Microsoft Corporation
GDFwSvc.exe 2484 G DATA Personal Firewall G DATA Software AG
lsass.exe 1012 LSA Shell (Export Version) Microsoft Corporation
explorer.exe 2112 Windows Explorer Microsoft Corporation
TrueImageMonitor.exe 3060 Acronis True Image Monitor Acronis
schedhlp.exe 3088 Acronis Scheduler Helper Acronis
SOUNDMAN.EXE 3068 Realtek Sound Manager Realtek Semiconductor Corp.
opwareSE2.exe 3080 OCR Aware (32-bit) ScanSoft, Inc.
TimounterMonitor.exe 3184 Monitor for Acronis True Image Backup Archive Explorer Acronis
PWRISOVM.EXE 3316 PowerISO Virtual Drive Manager PowerISO Computing, Inc.
GDFirewallTray.exe 3344 G DATA Personal Firewall G DATA Software AG
AVKTray.exe 3424 G DATA InternetSecurity Tray Application G DATA Software AG
NMBgMonitor.exe 3440 Nero Home Nero AG
wcescomm.exe 3468 ActiveSync Connection Manager Microsoft Corporation
WCESMgr.exe 2068 ActiveSync Application Microsoft Corporation
ctfmon.exe 3484 CTF Loader Microsoft Corporation
eDualHead Toolbar.exe 3584 eDualHead Toolbar Application Matrox
SetPoint.exe 3608 Logitech SetPoint Event Manager (UNICODE) Logitech, Inc.
KHALMNPR.exe 3664 Logitech KHAL Main Process Logitech, Inc.
LULnchr.exe 3000 Logitech Updater Logitech, Inc.
LULnchr.exe 3008 Logitech Updater Logitech, Inc.
LogitechUpdate.exe 3036 Logitech Updater Logitech, Inc.
procexp.exe 1448 Sysinternals Process Explorer Sysinternals - www.sysinternals.com
Matrox.PowerDesk.PDeskNet.exe 3116 Matrox.PowerDesk.PDeskNet.exe Matrox Graphics Inc.



I am sorry but I don't know how to put these files in a short/compressed way into this thread.


Cristiano I will go over your studies on Gdata a little later. Than I will comeback to you all.
mariner