i am getting these errors
anuraag
31 Aug 2009
I have only kaspersky internet security
I had turned off kaspersky bu the problem still appears.
I am sending you what programes i have installed.
I had turned off kaspersky bu the problem still appears.
I am sending you what programes i have installed.
Cristiano
31 Aug 2009
Kaspersky Internet Security 2010 may be your issue. someone had reported an issue with this version a few days ago, but i don't remember right now the post. but probably you will be required to add apup into the trusted apps rule in order to get rid of those errors
sorry, right now, i'm at my job and in here my connection is far worst than dial-up to track that post
[]s
Edited by Cristiano, 31 August 2009 - 01:56 PM.
sorry, right now, i'm at my job and in here my connection is far worst than dial-up to track that post
[]s
Edited by Cristiano, 31 August 2009 - 01:56 PM.
James
31 Aug 2009
Guest_Elahn_* 26 Sep 2009
Hi Cristiano,
I have xcopy. I just downloaded a fresh copy of apup, put it in an empty folder, ran it and got the same errors.
I am running XP Home SP3, standard windows xp firewall and Kaspersky Anti-Virus 2010 v9.0.0.463.
In Kaspersky, I added apup as a trusted application, including all file access, network access, application activity and child application activity, but still get the same errors.
As we have potentially unsafe computers on the network, I can't afford to turn off Kaspersky to see if it's causing the issue, but every other program I've ever had problems with (because of Kaspersky) have worked properly after adding them as a Trusted Application.
I hope this helps narrow the issue down.
Thanks,
Elahn
I have xcopy. I just downloaded a fresh copy of apup, put it in an empty folder, ran it and got the same errors.
I am running XP Home SP3, standard windows xp firewall and Kaspersky Anti-Virus 2010 v9.0.0.463.
In Kaspersky, I added apup as a trusted application, including all file access, network access, application activity and child application activity, but still get the same errors.
As we have potentially unsafe computers on the network, I can't afford to turn off Kaspersky to see if it's causing the issue, but every other program I've ever had problems with (because of Kaspersky) have worked properly after adding them as a Trusted Application.
I hope this helps narrow the issue down.
Thanks,
Elahn
Cristiano
26 Sep 2009
my friend, the issues related to Kaspersky Anti-Virus 2010 are already tracked. all those issues are caused by KAS 2010 and add apup to trusted zone doesn't help a bit. in 2010 version, KAS have added an kind of sandbox, where all apps run. but this doesn't work for apup and it will returns to you a dozen of errors and will not adapt your local version to an new one. we are trying solve this issue with KAS since over a month and, so far, nothing. please, take a look in the mail that i've sent to them:
clear english, isn't? now, take a look into the answer, given by Lack.Douangmanilay:
only one problem: they didn't checked and the copy and paste text that they have sent doesn't solve the issue that their software creates. given this answer, i've opened another one, with KAS Brazil, hopping that speaking the same language, my lacks of translation could be avoided. big waste of time, they said that kas 2010 isn't being sell yet. they even don't bother to look into their own sales page. i was trying find an rule to fix this issue with kas, but my hd died. i'm now applying the updates and adding my security measures into the new one. then, i will try do another test with as and the 2010 version will stay in one of my machines for 2 weeks. that is even more than i can handle for an badly tested like the 2010 version, but i will try anyway. but in advance: it seems waste of time.
if you wish, please try open an case with kas about this. but they will say that this is our problem and isn't. if you wish, you can try the same with 2009 version and apup will work. even worst: this issue is created only with kas 2010. with any other security software, apup works
[]s
Edited by Cristiano, 26 September 2009 - 02:36 AM.
Quote
Thank you for your support request.
The following has been sent to the Kaspersky Lab Support team.
CONTACT DETAILS:
=-=-=-=-=-=-=-=-=-=-=
Email: cristianoportela@xxxx
Name: Cristiano Portela
SUPPORT CASE DETAILS:
=-=-=-=-=-=-=-=-=-=-=
Software Product: Kaspersky Internet Security (KIS)
Version: 9.0 2010
Operating System: Win XP Pro
Trial or Licensed: Trial
Retail:
Problem Type: Program Compatibility Issues
PROBLEM DESCRIPTION:
=-=-=-=-=-=-=-=-=-=-=
dear sirmadam im a representative of httpwww.autopatcher.com that is an free software to allow the deployment of updates in offline mode. in order to download those updates, we have an tool, that we call of apup. a few weeks ago, several of our users presented us with several error messages, that we tracked as related to KIS 2010. in an attempt to find an rule that allow our app work with KIS, we tried set an rule for your software. none option that we have tested worked and we alway! s face errors like this ones httpimg529.imageshack.usimg5293457erro1.gif
httpimg2.imageshack.usimg24505erro3.gif
the issue happens when the user runs apup and starts to download any of our scripts, that needs to remove obsolete updates with del and rmdir commands. also, other commands like xcopy are also required. our software can be found to test the issue in httpwww.autopatcher.comapengineapup.zip
so far, we know that pause kis protection or make apup trusted doesnt work with kis and, the only one option that we know that works for sure is press the exit button. also yours may be aware of, this isnt the best option for anyone. thanks in advance
The following has been sent to the Kaspersky Lab Support team.
CONTACT DETAILS:
=-=-=-=-=-=-=-=-=-=-=
Email: cristianoportela@xxxx
Name: Cristiano Portela
SUPPORT CASE DETAILS:
=-=-=-=-=-=-=-=-=-=-=
Software Product: Kaspersky Internet Security (KIS)
Version: 9.0 2010
Operating System: Win XP Pro
Trial or Licensed: Trial
Retail:
Problem Type: Program Compatibility Issues
PROBLEM DESCRIPTION:
=-=-=-=-=-=-=-=-=-=-=
dear sirmadam im a representative of httpwww.autopatcher.com that is an free software to allow the deployment of updates in offline mode. in order to download those updates, we have an tool, that we call of apup. a few weeks ago, several of our users presented us with several error messages, that we tracked as related to KIS 2010. in an attempt to find an rule that allow our app work with KIS, we tried set an rule for your software. none option that we have tested worked and we alway! s face errors like this ones httpimg529.imageshack.usimg5293457erro1.gif
httpimg2.imageshack.usimg24505erro3.gif
the issue happens when the user runs apup and starts to download any of our scripts, that needs to remove obsolete updates with del and rmdir commands. also, other commands like xcopy are also required. our software can be found to test the issue in httpwww.autopatcher.comapengineapup.zip
so far, we know that pause kis protection or make apup trusted doesnt work with kis and, the only one option that we know that works for sure is press the exit button. also yours may be aware of, this isnt the best option for anyone. thanks in advance
clear english, isn't? now, take a look into the answer, given by Lack.Douangmanilay:
Quote
Hello Kaspersky User,
If you are seeing this notification from Microsoft Security Center: “Kaspersky is on but is reporting its status to Windows Security Center in a format that is no longer supported.”
Please visit the following link for more information: http://usa.kaspersky...2249/208279877/
Kaspersky programs include settings to customize them for almost any situation.
If you are having trouble after installing Kaspersky Internet Security 2009 or after installing a new program:
Kaspersky Internet Security 2009 uses several different methods to determine if an application is safe, or if it should be restricted. Programs with digital signatures automatically have full access in the Trusted group. Programs without digital signatures have limited access, and with some programs this limited access can cause issues.
For example, CEC_Main.exe is part of many digital camera programs and is a safe file. However, the file is not a signed application, so by default we restrict it from critical system areas. Kaspersky's settings need to be changed so the program is Trusted. To set it to Trusted:
o Open Kaspersky.
o Click on Settings.
o Click on System Security.
o Click on the first Settings... on the right.
o Look for CEC_Main.exe (or your program's name) in the lists and click on it.
o Click Move to and select Trusted.
o Click OK twice to close all the windows.
If you need to exclude a file or folder from being scanned:
Your Kaspersky program can be set to exclude a specific file, folder, or even an entire drive from being scanned.
o Open Kaspersky.
o Click on Settings.
o Click on Threats and Exclusions.
o Click on Trusted zone...
o Click on + Add.
o Click on select object...
o Click on Browse...
o Select your file or folder to Exclude.
o Click OK 4 times to close all the windows.
If you are having trouble accessing network resources such as printers or local file sharing:
For security, by default Kaspersky restricts certain communication on new networks. For example, if you took your notebook into a coffee shop you wouldn't want others there to be able to browse your files. To set your Local Network to Trusted:
o Open Kaspersky.
o Click Settings.
o Click System Security on the left.
o Click Settings on the right of Enable Firewall.
o In the Rules window, click the Network tab. You will usually see two connections here, one for the Internet, the other with the brand of network adapter you have (Intel, 3Com, etc). The Internet one should already be set to Public network, and the other set to Local. Right click on Local and select Trusted Network.
If you're having trouble using a Wireless Internet Service Provider:
Kaspersky 2009's Anti-Dialer will block hidden dial attempts. In some cases, this will block your Aircard (or similar cell connections) unless the number dialed is added to the Anti-Dialer Trusted numbers list.
o Open Kaspersky.
o Click on Settings.
o Click on Online Security.
o On the right, click on the Settings button next to Anti-Dialer.
o Click on + Add.
o Enter your number. If you don't know it, try #777, or please check with your Wireless Internet Service Provider.
o Click OK three times to close the windows.
o Retry your cell connection.
If you're having trouble with website content not displaying:
Many websites, including video websites, will display an advertisement prior to showing the content you are visiting the site for. To verify we are blocking the advertisement, please disable the Banner Ad Blocker:
o Open Kaspersky.
o Click on Settings in the upper right.
o Click on Content Filtering on the left.
o Uncheck Banner Ad Blocker.
o Click OK.
If you the website now displays normally, but you would like to re-enable the Banner Ad Blocker, you can add a rule to allow the specific advertisement while blocking other advertisements:
o Open Kaspersky and re-enable Banner Ad Blocker.
o Click Reports in the lower right.
o In the first drop-down box, select Content Filtering.
o Open Date: Today, then Banner Ad Blocker.
o Right-click on the entry for the site you want to access and choose Allow. You may need to do this for more than one line for the site to work.
o Click Close and retry the site.
If you're having trouble with the Parental Controls allowing or blocking access to sites:
Kaspersky Internet Security 2009's Parental Control feature is off by default. If you do turn it on, the default setting is Child level, and this will restrict many sites. To disable the Parental Controls:
o Open Kaspersky.
o Click on Settings in the upper right.
o Click on Content Filtering on the left.
o Uncheck the Enable Parental Control on the right.
o Click OK.
o Retry the website you were having trouble with.
For additional Parental Control configuration questions, the built-in Help in your Kaspersky program answers most questions. We recommend using the integration with the Windows user account system to make configuration easier.
If you're having trouble with online content loading slowly, stutteringly, or not at all:
Web Traffic protection may be causing the issue. To turn down the default settings:
o Open Kaspersky.
o Click on Settings.
o Click on Anti-Malware.
o Click on the Settings button next to Enable Web Traffic protection.
o Click on the Performance tab.
o Move the slider to the left for Light scan.
o Click OK twice.
If that does not work, please temporarily disable the Web Traffic protection and retry the site.
If you need to exclude a website from being scanned:
Your Kaspersky program can also be set to exclude a website from being scanned.
o Open Kaspersky.
o Click on Settings.
o Click on Anti-Malware on the left.
o Click on Settings... next to Enable Web Traffic protection.
o Click + Add new item.
o Type in the site address as *.example.com/* in the line and press OK.
o Press OK twice to close the other Settings windows.
o Close the main Kaspersky window.
o Retry the web site.
If you have tried the above steps and are still having trouble:
We would like to collect more data from your system to help resolve this problem.
· First, download the GetSystemInfo 4 tool from this link:
· http://telecharger.k...tSystemInfo.exe
· Save the file to your Desktop.
· Double-click on the GetSystemInfo.exe file on your Desktop. It looks like a wrench and screwdriver.
§ In Windows Vista you need to right-click the GetSystemInfo.exe file and choose Run as Administrator.
· If you receive a "publisher could not be verified" message that's OK, click Run.
· Click the Create Report button and wait for the process to complete.
· Click OK when the process completes. This will close the windows for the program.
· Reply to this email with the file on your Desktop named GetSystemInfo_computername_yourname_date.zip
· Include a description of what issues you are having and what steps above you’ve tried so I can more easily review.
· Technical users may want to try our online GetSystemInfo Parser:
· http://gsi.kaspersky.fr/
· You can also post a link to your log on our Forums for help:
· http://forum.kaspers...php?showforum=4
Thank you,
Kaspersky Lab Technical Support
Confidentiality Notice
This email message, and any attachments hereto, are for the sole use of the intended recipients, and may contain confidential and proprietary information. Any unauthorized use, disclosure or distribution of this email message or its attachments is prohibited. If you are not the intended recipient, please notify the sender by reply email and permanently delete this message and its attachments.
Case Summary:
KIS - Kaspersky Internet Security
9.0 (2010)
Win XP Pro
CAS-300448-3PHDFY
Program Compatibility Issues
Order Number Blank
If you are seeing this notification from Microsoft Security Center: “Kaspersky is on but is reporting its status to Windows Security Center in a format that is no longer supported.”
Please visit the following link for more information: http://usa.kaspersky...2249/208279877/
Kaspersky programs include settings to customize them for almost any situation.
If you are having trouble after installing Kaspersky Internet Security 2009 or after installing a new program:
Kaspersky Internet Security 2009 uses several different methods to determine if an application is safe, or if it should be restricted. Programs with digital signatures automatically have full access in the Trusted group. Programs without digital signatures have limited access, and with some programs this limited access can cause issues.
For example, CEC_Main.exe is part of many digital camera programs and is a safe file. However, the file is not a signed application, so by default we restrict it from critical system areas. Kaspersky's settings need to be changed so the program is Trusted. To set it to Trusted:
o Open Kaspersky.
o Click on Settings.
o Click on System Security.
o Click on the first Settings... on the right.
o Look for CEC_Main.exe (or your program's name) in the lists and click on it.
o Click Move to and select Trusted.
o Click OK twice to close all the windows.
If you need to exclude a file or folder from being scanned:
Your Kaspersky program can be set to exclude a specific file, folder, or even an entire drive from being scanned.
o Open Kaspersky.
o Click on Settings.
o Click on Threats and Exclusions.
o Click on Trusted zone...
o Click on + Add.
o Click on select object...
o Click on Browse...
o Select your file or folder to Exclude.
o Click OK 4 times to close all the windows.
If you are having trouble accessing network resources such as printers or local file sharing:
For security, by default Kaspersky restricts certain communication on new networks. For example, if you took your notebook into a coffee shop you wouldn't want others there to be able to browse your files. To set your Local Network to Trusted:
o Open Kaspersky.
o Click Settings.
o Click System Security on the left.
o Click Settings on the right of Enable Firewall.
o In the Rules window, click the Network tab. You will usually see two connections here, one for the Internet, the other with the brand of network adapter you have (Intel, 3Com, etc). The Internet one should already be set to Public network, and the other set to Local. Right click on Local and select Trusted Network.
If you're having trouble using a Wireless Internet Service Provider:
Kaspersky 2009's Anti-Dialer will block hidden dial attempts. In some cases, this will block your Aircard (or similar cell connections) unless the number dialed is added to the Anti-Dialer Trusted numbers list.
o Open Kaspersky.
o Click on Settings.
o Click on Online Security.
o On the right, click on the Settings button next to Anti-Dialer.
o Click on + Add.
o Enter your number. If you don't know it, try #777, or please check with your Wireless Internet Service Provider.
o Click OK three times to close the windows.
o Retry your cell connection.
If you're having trouble with website content not displaying:
Many websites, including video websites, will display an advertisement prior to showing the content you are visiting the site for. To verify we are blocking the advertisement, please disable the Banner Ad Blocker:
o Open Kaspersky.
o Click on Settings in the upper right.
o Click on Content Filtering on the left.
o Uncheck Banner Ad Blocker.
o Click OK.
If you the website now displays normally, but you would like to re-enable the Banner Ad Blocker, you can add a rule to allow the specific advertisement while blocking other advertisements:
o Open Kaspersky and re-enable Banner Ad Blocker.
o Click Reports in the lower right.
o In the first drop-down box, select Content Filtering.
o Open Date: Today, then Banner Ad Blocker.
o Right-click on the entry for the site you want to access and choose Allow. You may need to do this for more than one line for the site to work.
o Click Close and retry the site.
If you're having trouble with the Parental Controls allowing or blocking access to sites:
Kaspersky Internet Security 2009's Parental Control feature is off by default. If you do turn it on, the default setting is Child level, and this will restrict many sites. To disable the Parental Controls:
o Open Kaspersky.
o Click on Settings in the upper right.
o Click on Content Filtering on the left.
o Uncheck the Enable Parental Control on the right.
o Click OK.
o Retry the website you were having trouble with.
For additional Parental Control configuration questions, the built-in Help in your Kaspersky program answers most questions. We recommend using the integration with the Windows user account system to make configuration easier.
If you're having trouble with online content loading slowly, stutteringly, or not at all:
Web Traffic protection may be causing the issue. To turn down the default settings:
o Open Kaspersky.
o Click on Settings.
o Click on Anti-Malware.
o Click on the Settings button next to Enable Web Traffic protection.
o Click on the Performance tab.
o Move the slider to the left for Light scan.
o Click OK twice.
If that does not work, please temporarily disable the Web Traffic protection and retry the site.
If you need to exclude a website from being scanned:
Your Kaspersky program can also be set to exclude a website from being scanned.
o Open Kaspersky.
o Click on Settings.
o Click on Anti-Malware on the left.
o Click on Settings... next to Enable Web Traffic protection.
o Click + Add new item.
o Type in the site address as *.example.com/* in the line and press OK.
o Press OK twice to close the other Settings windows.
o Close the main Kaspersky window.
o Retry the web site.
If you have tried the above steps and are still having trouble:
We would like to collect more data from your system to help resolve this problem.
· First, download the GetSystemInfo 4 tool from this link:
· http://telecharger.k...tSystemInfo.exe
· Save the file to your Desktop.
· Double-click on the GetSystemInfo.exe file on your Desktop. It looks like a wrench and screwdriver.
§ In Windows Vista you need to right-click the GetSystemInfo.exe file and choose Run as Administrator.
· If you receive a "publisher could not be verified" message that's OK, click Run.
· Click the Create Report button and wait for the process to complete.
· Click OK when the process completes. This will close the windows for the program.
· Reply to this email with the file on your Desktop named GetSystemInfo_computername_yourname_date.zip
· Include a description of what issues you are having and what steps above you’ve tried so I can more easily review.
· Technical users may want to try our online GetSystemInfo Parser:
· http://gsi.kaspersky.fr/
· You can also post a link to your log on our Forums for help:
· http://forum.kaspers...php?showforum=4
Thank you,
Kaspersky Lab Technical Support
Confidentiality Notice
This email message, and any attachments hereto, are for the sole use of the intended recipients, and may contain confidential and proprietary information. Any unauthorized use, disclosure or distribution of this email message or its attachments is prohibited. If you are not the intended recipient, please notify the sender by reply email and permanently delete this message and its attachments.
Case Summary:
KIS - Kaspersky Internet Security
9.0 (2010)
Win XP Pro
CAS-300448-3PHDFY
Program Compatibility Issues
Order Number Blank
only one problem: they didn't checked and the copy and paste text that they have sent doesn't solve the issue that their software creates. given this answer, i've opened another one, with KAS Brazil, hopping that speaking the same language, my lacks of translation could be avoided. big waste of time, they said that kas 2010 isn't being sell yet. they even don't bother to look into their own sales page. i was trying find an rule to fix this issue with kas, but my hd died. i'm now applying the updates and adding my security measures into the new one. then, i will try do another test with as and the 2010 version will stay in one of my machines for 2 weeks. that is even more than i can handle for an badly tested like the 2010 version, but i will try anyway. but in advance: it seems waste of time.
if you wish, please try open an case with kas about this. but they will say that this is our problem and isn't. if you wish, you can try the same with 2009 version and apup will work. even worst: this issue is created only with kas 2010. with any other security software, apup works
[]s
Edited by Cristiano, 26 September 2009 - 02:36 AM.
Guest_Elahn_* 26 Sep 2009
Hi Cristiano,
I'll contact Kaspersky and see if I can get them to resolve it, but I don't hold much hope...here's why:
A friend who owns a computer store submitted info to them about a new virus including instructions on how to clean it. Kaspersky then started detecting the virus, but didn't clean it properly. My friend told them and they responded that protection for the virus was added on <date>, please update your virus definitions and run the scan again. My friend said: I know, I'm the one who told you about it!!! And you didn't implement the clean method I told you about properly!!!
It was so difficult for him, he didn't bother trying to help them out again.
Anyway, a couple of quick questions, so I can be specific when talking to them:
- What version of VB are you using?
- Are the functions that are failing run from within a VB application? or a VB script? or a batch file?
I'm a Delphi programmer and I might be able to write a helper application that executes the commands in a way that Kaspersky will not block.
Thanks mate,
Elahn
I'll contact Kaspersky and see if I can get them to resolve it, but I don't hold much hope...here's why:
A friend who owns a computer store submitted info to them about a new virus including instructions on how to clean it. Kaspersky then started detecting the virus, but didn't clean it properly. My friend told them and they responded that protection for the virus was added on <date>, please update your virus definitions and run the scan again. My friend said: I know, I'm the one who told you about it!!! And you didn't implement the clean method I told you about properly!!!
It was so difficult for him, he didn't bother trying to help them out again.
Anyway, a couple of quick questions, so I can be specific when talking to them:
- What version of VB are you using?
- Are the functions that are failing run from within a VB application? or a VB script? or a batch file?
I'm a Delphi programmer and I might be able to write a helper application that executes the commands in a way that Kaspersky will not block.
Thanks mate,
Elahn
Cristiano
26 Sep 2009
> What version of VB are you using?
vb6
> a batch file?
i didn't tested properly, because my hd has died. but the issues seems to be related to the .bat files that apup need to adapt the release. i just didn't tracked if the issue is solved when you remove the preactions. but that can be easily tested reaching the releases.list file, downloading any script to an specific folder, editing it to remove all the preactions and running apup like this:
apup.exe /log /localscript:D:\xp enu\autopatcher_java_x86.script
well, the download of kis 2010 just finished. here i go again...
[]s
vb6
> a batch file?
i didn't tested properly, because my hd has died. but the issues seems to be related to the .bat files that apup need to adapt the release. i just didn't tracked if the issue is solved when you remove the preactions. but that can be easily tested reaching the releases.list file, downloading any script to an specific folder, editing it to remove all the preactions and running apup like this:
apup.exe /log /localscript:D:\xp enu\autopatcher_java_x86.script
well, the download of kis 2010 just finished. here i go again...
[]s
Cristiano
26 Sep 2009
just an head's up: kas IS 2010 is already in place and updated. apup was made trusted and, as expected, it didn't worked. i've tried scripts with old style preactions and that didn't worked. same errors. with the direct approach (like del, rmdir and xcopy) didn't worked as well. trying an script without any preaction, apup works. so, surely the issue is related to that part of apup
[]s
[]s
