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bug track system

Started by Cristiano, May 03 2010 01:25 PM

35 replies to this topic

#1 Cristiano

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Posted 03 May 2010 - 01:25 PM

hello all

first of all, we wish say an big "thanks" for all those that are helping the project among all those years. and that surely includes those that are working with us as developers.

second, we wish to inform that we have some developers, yes. they aren't available 24/7, but they are willing to help and fix the know and possible new bugs found, in order to improve general situation of the project. to allow that, we are digging into the foruns, to track the know bugs, but we are also coming across an weird situation: some people just don't report the issues that apup.exe / autopatcher.exe has and this make nearly impossible track all issues that can happen.

so please, we wish ask yours an simple thing: please report all issues that yours can find. this is the only way that we have to figure things that we can't predict.

of course, if yours wish ask for an feature, please be free to do it

thanks again

[]s

#2 Timothy

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Posted 18 May 2010 - 04:49 PM

When I run autopatcher it download the updates but a. Box pop up saying. Acess denied click ok then keep going. But when autopatch is finish it said rerun autopatcher

#3 Cristiano

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Posted 18 May 2010 - 05:55 PM

are you sure that you have enough space to save the updates? where are you running apup from? can you please state the OS and the security softwares that you have (like anti-virus, firewall, etc)? thanks in advance

[]s

#4 stenfield

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Posted 21 May 2010 - 05:09 AM

this is happens when i trying to install the patcher:
What AutoPatcher was trying to do
It appears that the error occured while AutoPatcher was trying to execute a module's installation/removal commands.

Where: mdlModuleInstallation.executeCommand()
Error Code: 0x4C: Path not found

but before there is an error when almost finish download the patcher.

#5 Antony

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Posted 21 May 2010 - 11:35 AM

First of all)) thanks for choosing our software))))))
In the second - pls, try to reproduce it from scratch in a newly created folder...
And post here log which our tool is generating...
you should find 2 logs - one from APUP and the second - from Autopatcher(in 'DISK:/window/' directory.)
And screenshots of all forms - where you should do some actions - like error form, final form of downloading with error...

#6 dr Djidjimilovich

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Posted 11 June 2010 - 04:56 PM

Spoiler

Edited by Cristiano, 11 June 2010 - 08:02 PM.

#7 Cristiano

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Posted 11 June 2010 - 08:07 PM

fixed

thanks

[]s

#8 dr Djidjimilovich

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Posted 12 June 2010 - 08:55 AM

View PostCristiano, on 11 June 2010 - 08:07 PM, said:

fixed

thanks

[]s
You're welcome

#9 bernt

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Posted 07 July 2010 - 12:38 AM

Hi Christiano et al,

I love AutoPatcher, have used it for many years now, and am happy that development continues. Just fetched the latest releases and had a look at the website. Very happy about the bug track system: great idea!
I haven't got any big bug reports, just that in the past autopatcher insisted some updates were required, eventhough I'd just updated them (several times...). Worked around that by using Windows Update. If it happens again I'll report the specifics here.

However, I do have a little comment. AutoPatcher is becoming a very professional product, and its website should reflect that. Regrettably the first thing people see when they go to autopatcher.com are a few posts that are somewhat hard to read. This is understandable because English is not your first language, so please don't take it personally.

Maybe somebody can do a quick proof-read of the entries before they're posted. If there's nobody available in the team, I'm happy to offer my services.

Possibly the main autopatcher.com page should be 'What's Autopatcher', not 'Latest News' - more useful to people that don't know AutoPatcher, whereas regular users can find the Latest News easily.

Cheers and keep up the great work!

Bernt

#10 Cristiano

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Posted 07 July 2010 - 11:14 AM

> If there's nobody available in the team, I'm happy to offer my services.
that could be great. currently, all team members that born speaking english aren't working with us in daily basis

> 'What's Autopatcher', not 'What's Autopatcher'
in that area, i do have admin rights, but 'What's Autopatcher' is more an area that don't us to change often. by other hand, 'Latest News' have some updates from times to times. but there's certain areas of this forum that also require some updates...

[]s

#11 bernt

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Posted 09 July 2010 - 12:05 AM

>that could be great. currently, all team members that born speaking english aren't working with us in daily basis
Cool, just send me an email if you'd like me to contribute in this way.

> 'What's Autopatcher', not 'What's Autopatcher'
> in that area, i do have admin rights, but 'What's Autopatcher' is more an area that
> don't us to change often. by other hand, 'Latest News' have some updates from times
> to times. but there's certain areas of this forum that also require some updates...

That's fine. Maybe you couldput a little bit of text on the home page for people that haven't visited the website before. Something simple and to the point like:

AutoPatcher lets you keep your Windows computers up to date, and you don't have to use Microsoft's Windows Update! Save bandwidth and time: copy your AutoPatcher files to a USB stick and use it on all your computers!


Cheers, Bernt

#12 Herman Jooste

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Posted 01 August 2010 - 12:23 PM

Hi

I have started using Autopatcher yesterday after not using it for a few years. I have installed apup131. and after choosing the default setting settings i started downloading the updates. when it gets to about 85% I get an error that says critical error run apup again. It does complete though. i have generated a log file which i will attach or copy in here as soon as i find out how. i have nod32 ver 4 installed. and after i ran the autopatcher it tells me im missing critical winxp files. it lists 27 files all important. before i ran autopatcher there where 2 listed one was for IE which i never use.
I dont know how to attach a log so im pasting it in here

Spoiler


thanks for the help

Herman

Edited by Cristiano, 01 August 2010 - 11:12 PM.
spoiler

#13 _def_x_

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Posted 01 August 2010 - 03:09 PM

@Herman Jooste

Man, read the documentation First next time, or at least ask before you post - this is a long log file: more on log files! - use Spoiler code to format a log file. [ spoiler] log file here [/spoiler ] - bring the brackest together to create...
Spoiler
OK, I hope you started fresh, you haven't used AutoPatcher in a long time, if you tried to update an old release - delete it and start fresh.

You likely choked APUP by trying to download so much at one time, I would select only 'apup.script', 'apengine.script', and 'xp_sp3...script' first, see if it completes. I would then select only one at a time of the remaining scripts - 'off_07', 'off_addon', and then 'extras - one at a time and see if they can finish this time. You failed to get -> Files to be Downloaded: 296 - that's a lot of missing files. Like I said you likely choked APUP.

If you continue to have problems, you will need to know what release is failing, to check, run AutoPatcher - click 'About' - click 'Release Info', the 'Title' in Red and False under 'Official' is the release you need to fix.

You will want to post a single log file in the appropriate forum, if xp_sp3 is failing, run APUP and select only the xp_sp3 script and post the log in the appropriate forum - do this with any release from now on - Office issues in the Office forums, etc. The first 2 scripts you can leave selected just don't have more than 1 major script in a log - read the link to Log Files above. Again, try to use Spoiler code for the logs, it makes reading a thread much easier.

Quote

and after i ran the autopatcher it tells me im missing critical winxp files. it lists 27 files all important
Can you provide this list, a screenshot of the error, also look at the 'autopatcher.log' file -> C:\Windows\.

#14 dskushwaha

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Posted 18 August 2010 - 07:23 PM

I started apup.exe to download the updates and after few minutes my system becomes slow and I got the error message as below:
Attached File  01.JPG   63.25K   6 downloads

My windows xp sp3 pro themes changed to classic and my system becomes very slow.
I did some reserch on it. Here are the outcomes:

my Windows directory contains only 12 .exe files
Attached File  02.JPG   85.43K   6 downloads

Total size of Windows folder is 94.2MB
Attached File  03.JPG   33.99K   4 downloads

control panel has only 9 icons:
Attached File  05.JPG   47.83K   3 downloads

taskmgr.exe, regedit.exe, services.msc, gpedit.msc are not present:
Attached File  06.JPG   13.61K   2 downloads
Attached File  07.JPG   13.51K   4 downloads
Attached File  08.JPG   13.47K   5 downloads
Attached File  09.JPG   13.38K   3 downloads

When I click OK on the error as shown in first pic I get message "Autopatcher Uploader cannot quit."
Attached File  11.JPG   80.63K   4 downloads

And the last most anoying outcome:
I cannot shudown my PC, I have to press restart button, after which the next boot shows:
Attached File  13.JPG   19.12K   4 downloads
I tried to restore the hal.dll using windows recovery console. but the next boot shows ntoskrnl.exe missing I tried to restore several files one after another but every time some new file missing message comes.
I tried to repaire using windows CD but again the system cannot start (But this time no mesage). and I have to do clean install of Windows Xp. I had to do it for 6-7 times.

In short apup.exe delets my system files.
I use apup.exe to download update for Windows XP SP3, Windows 7 (32 bit & 64 bit), Office 2007, DirectX, Extra Addon Pack, Dotnet Framework, Adobe reader.

#15 Cristiano

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Posted 18 August 2010 - 09:26 PM

are you sure that have all the files required to run apup? where you have downloaded apup from? have you taken only the main exe file? easy way to check for missing files:
download this and install it;
save the attached file into your apup folder and extract it, like showed in this image:
Posted Image
now, open ilsfv, go to files, preferences, checking and uncheck "rename bad files", then ok

now, file, open and locate the extracted md5 file. if you wish, hit "hide good". now, every single missing/bad file shall be visible

please, post those results in here

thanks in advance

[]s

Edited by Cristiano, 18 August 2010 - 09:27 PM.

#16 dskushwaha

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Posted 19 August 2010 - 03:50 AM

View PostCristiano, on 18 August 2010 - 09:26 PM, said:

are you sure that have all the files required to run apup? where you have downloaded apup from? have you taken only the main exe file? easy way to check for missing files:
download this and install it;
save the attached file into your apup folder and extract it, like showed in this image:
Posted Image
now, open ilsfv, go to files, preferences, checking and uncheck "rename bad files", then ok

now, file, open and locate the extracted md5 file. if you wish, hit "hide good". now, every single missing/bad file shall be visible

please, post those results in here

thanks in advance

[]s

I did as you said and here is the screenshot:
Attached File  14.JPG   105.48K   4 downloads

I downloaded the following releases:
AutoPatcher Updater 1.3.0.1 (All)
AutoPatcher Engine 5.6.100 (All)
AutoPatcher for Windows XP SP3 (x86) (English)
AutoPatcher for Windows 7 (x86) (All)
AutoPatcher for Windows 7 (x64) (All)
AutoPatcher for Office 2007 SP2 (All)
Office Addon Pack (English)
DirectX Addon Pack (All)
Extras Addon Pack (All)
Net Framework Addon Pack (English)
Adobe 9.3.3 EN-US Addon Pack (English)

However I must tell you this happen when when I select I select all the above releases (or even less, I don't know the exact number) at time to download. But everything goes normal when I select 1-3 releases at a time. I am not new to Autopatcher and using it even before it was obejected by MicroSoft and shutdown. I usually update the above release all at a time, but the problem mentioned above is coming since a few days.
I downloaded http://www.autopatch...ine/apup131.zip extracted and replaced old files, even I deleted all the downloaded releases and started from scratch, but the problem persists.

Here is the apup.log file for your reference:

Spoiler

Edited by Cristiano, 19 August 2010 - 10:42 AM.
spoiler

#17 Cristiano

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Posted 19 August 2010 - 10:46 AM

> But everything goes normal when I select 1-3 releases at a time
oh... that is an know bug. when the download list is too big, then this happen. there's not an solution for that yet, sorry. the only one bypass is select a few scripts at once, like you already have figured

[]s

#18 _def_x_

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Posted 19 August 2010 - 02:01 PM

Quote

In short apup.exe delets my system files.
I'm surprised Cristiano let this comment slide by, the user likely has malware or virus issues and decides to blame apup.exe for the problem.

Here is the releases.list - open any script in your browser or in notepad, please find the lines of code that delete said system files - this is a serious charge, please back it up... waiting...

#19 Cristiano

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Posted 19 August 2010 - 02:40 PM

@mike: true. i've completely overlooked that :(

[]s

#20 bizzybody

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Posted 20 September 2010 - 08:18 AM

Fresh install of Vista Ultimate from a disc with SP2 integrated, all drivers up to date.

I got the latest updates for Autopatcher for Vista SP2 yesterday.

I keep separate Autopatcher folders for XP SP3, 2000, Vista SP1 and SP2, Windows 7 (x32 and x64 together since it keeps the files separate), Office 2007, another for the other Office versions. In another Autopatcher folder I have the Extras Addon package along with Java (which is several versions behind JRE 6 up 21), Adobe Reader, Adobe Air, Microsoft Security ENU, .NET, and DirectX. All of it fits on a 4gig USB stick with room to spare.

I ran it from the Vista SP2 folder several times until there were no more updates to updates shown to install. Then I ran it from the Addons folder as many times as it took until there were no more updates to things like .NET. Then I ran it again from the Vista only folder, there were one or two security updates for some of the addons.

I did not use anything under the tweaking sections.

So, all done! Not according to Windows Update. Right now it's downloading 20 updates, 115.9 megabytes, looks like all of which I already installed with Autopatcher, including .NET 3.5, IE8 and several security hotfixes. I don't have a list, didn't have the time to write them all down because these laptops have to done ASAP. They are still downloading the 20 updates that're already installed.

Edit: Updates installing now, but only 17 of the 20 that were downloaded. Weirdness reigns with Vista!

Possibly related to this. I'm doing a clean install on two identical laptops. On the first one, Windows found an updated Intel video driver. I saved it before installing so I wouldn't have to download it again for the second laptop.

I installed the driver on the second laptop yet Windows then found the exact same "updated" Intel driver to download though it was already installed.

Not related at all to the above. The /silent option for flash player causes an error message the user has to dismiss, then it will go ahead and install. Looks like the /silent option is no longer supported or has been changed to something else. Don't ask me which one, I install Firefox first then check all four boxes for flash player. Why are there still the older versions shown? Also, the flash player for IE checkbox is ALWAYS checked even after it's been installed. Autopatcher can't detect if it's already installed?

Is there no way to have the Accept button auto-clicked for IE8? With that and the /silent fail on flash player, I can't just 'fire and forget' and go do other things while Autopatcher does its thing.

Java needs updated to 6 update 21.

Edited by bizzybody, 20 September 2010 - 08:28 AM.

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