1 reply to this topic

[mhm]

This is a problem that I have run into before. With a clean XP Pro SP2 install, I used the following Autoupdater components:

AutoPatcher_WinXP_Aug07_x86_ENU_Core.exe
AutoPatcher_WinXP_Aug07_x86_ENU_Update.exe
AutoPatcher_Extras_Jul07_x86_ENU_Addon.exe
AutoPatcher_DirectX_Aug07_x86_ENU_Addon.exe

After install and running Autoupdater, as a matter of completeness, I went to the Microsoft Windows Update web site and downloaded and installed any missing updates, including WGA and any missing activex controls. After rebooting I verified that I could still access the Windows Update web site, and performed a search again for missing updates.

Next I installed Office 2003 Professional from CDROM. I then installed Autoupdater components for Office 2003:

AutoPatcher_Office03_Aug07_ENU_Core.exe
AutoPatcher_OfficePack_Aug07_ENU_Addon.exe

After installing the Autoupdater Office components, I then attempt to download from any missing components from the Microsoft Download site.

The problem I have now is that I can reach the Microsoft Download web site, click on either Custom or Express download, and the site simply loops searching for downloads with no error returned from the site. I have Clamwin disabled, popups okay in IE, and both the Microsoft Windows and Office updates sites in my trusted locations in IE. I have checked the event viewer for any clue for an error but none exist. I have verified that I can reach the Windows Update site via 'nslookup'. I also in IE have security setting turned to the lowest settings. I also verified on the Windows Update site that downloading from the site is allowed.

The weirdest thing is that if I go to the control panel and enable updates to be downloaded but not installed, this works. As I indicated above I can reproduce this.

Could this be a certificate authority problem? I' m baffled what to do next

TIA

mhm

I have since looked at the Office Addon Pack description, and I noticed that it has updates for Office 2007. Is this strictly for Office 2007? Could this have broken MS Updates? If so, what do I do next?

mhm

Edited by mhm, 09 June 2008 - 12:11 AM.

[mhm]

mhm, on Jun 8 2008, 07:52 PM, said:

This is a problem that I have run into before. With a clean XP Pro SP2 install, I used the following Autoupdater components:

AutoPatcher_WinXP_Aug07_x86_ENU_Core.exe
AutoPatcher_WinXP_Aug07_x86_ENU_Update.exe
AutoPatcher_Extras_Jul07_x86_ENU_Addon.exe
AutoPatcher_DirectX_Aug07_x86_ENU_Addon.exe

After install and running Autoupdater, as a matter of completeness, I went to the Microsoft Windows Update web site and downloaded and installed any missing updates, including WGA and any missing activex controls. After rebooting I verified that I could still access the Windows Update web site, and performed a search again for missing updates.

Next I installed Office 2003 Professional from CDROM. I then installed Autoupdater components for Office 2003:

AutoPatcher_Office03_Aug07_ENU_Core.exe
AutoPatcher_OfficePack_Aug07_ENU_Addon.exe

After installing the Autoupdater Office components, I then attempt to download from any missing components from the Microsoft Download site.

The problem I have now is that I can reach the Microsoft Download web site, click on either Custom or Express download, and the site simply loops searching for downloads with no error returned from the site. I have Clamwin disabled, popups okay in IE, and both the Microsoft Windows and Office updates sites in my trusted locations in IE. I have checked the event viewer for any clue for an error but none exist. I have verified that I can reach the Windows Update site via 'nslookup'. I also in IE have security setting turned to the lowest settings. I also verified on the Windows Update site that downloading from the site is allowed.

The weirdest thing is that if I go to the control panel and enable updates to be downloaded but not installed, this works. As I indicated above I can reproduce this.

Could this be a certificate authority problem? I' m baffled what to do next

TIA

mhm

I have since looked at the Office Addon Pack description, and I noticed that it has updates for Office 2007. Is this strictly for Office 2007? Could this have broken MS Updates? If so, what do I do next?

mhm

After some considerable 'Google-ing, I was able to find a fix this. I think a better description of the post should have been 'XP Pro Windows Update Hangs at' "Checking for the latest updates for your computer...". Below are the steps I used to fix the problem:

1. Bring up a command prompt and type 'proxycfg -d' to clear the proxy cache.

2. From the command prompt type 'net stop wuauserv'.

3. From the command prompt type the following, and press okay after each command.

regsvr32 wuapi.dll
regsvr32 wups.dll
regsvr32 wuaueng.dll
regsvr32 wuaueng1.dll
regsvr32 wucltui.dll
regsvr32 wuweb.dll
regsvr32 MSXML3.dll
regsvr32 qmgr.dll
regsvr32 qmgrprxy.dll
regsvr32 jscript.dll

4. From Windows Explorer, delete all of the contents of "C:\WINDOWS\SoftwareDistribution".

5. Go back to the command prompt and type 'net start wuauserv' to restart
automatic updates.

I do not know if a dll became unregistered, or if the contents of "C:\WINDOWS\SoftwareDistribution" became corrupt, but I had to do all of the above to make "Windows Updates" work from the Microsoft web site.

Still strange enough was that I found that I was able to update Office 2003 from www.office.microsoft.com before I went through the steps above. I would guess this worked because some of the old MS Office web update hooks are still in place since "Office Updates" and "Windows Updates" downloads were unified by Microsoft.

mhm

Edited by mhm, 09 June 2008 - 05:14 AM.